Customer Service Representative - Remote | WFH Job at Get It - Real Estate, Reading, PA

WlpxNFdVRHlYdmV5WkdFa2hEbXhzU3czMGc9PQ==
  • Get It - Real Estate
  • Reading, PA

Job Description

We're looking for a friendly and proactive individual to join our team as a Remote Customer Service Representative! In this role, you'll work with patients over the phone to help manage medical bill payments, ensuring a smooth and respectful experience while supporting our clients' needs.

Working in a fast-paced, virtual environment, you'll play a key role in establishing contact, negotiating payments, and setting up payment plans for outstanding accounts. You'll be expected to embrace technology and adapt to the tools required to perform your duties effectively from home.

Key Responsibilities

Provide exceptional customer service to patients, acting as a representative for our clients.
Contact patients via phone to assist with the payment of medical bills.
Communicate clearly, professionally, and compassionately with patients, ensuring they understand all relevant details.
Review patient accounts and document all interactions and feedback.
Work with patients to negotiate fair and manageable payment plans.
Set up payments via check, electronic transfer, or credit card.
Follow all company policies and procedures to maintain compliance and confidentiality.
Meet or exceed performance goals and expectations.
Collaborate with team leads and management to resolve any disputes and ensure positive patient experiences.
Other duties as assigned.

Skills & Qualifications

Strong customer service orientation and commitment to patient satisfaction.
Excellent communication skills, both verbal and written.
Ability to maintain confidentiality and integrity at all times.
Team-oriented with a collaborative approach.
Comfortable using technology, with basic computer skills required.

Education & Experience

Prior customer service experience is preferred.
Experience in medical billing or healthcare revenue cycle is a plus.
A high school diploma or GED is required.
College coursework (1-2 years) is a plus.

If you are detail-oriented, patient-focused, and comfortable working in a remote setting, we'd love to hear from you!
Employment Type: Full-Time
Salary: $ 16.00 23.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

Paragon Staffing, LLC

Packer Job at Paragon Staffing, LLC

 ...Paragon Staffing, LLC is a company that specializes in connecting job seekers with employers who are seeking temporary, contract, or permanent positions. Responsibilities: Preparing finished products for shipment by placing them in appropriate containers and sealing... 

Oklahoma Department of Mental Health and Substance Abuse Ser...

Utilization Review Specialist Job at Oklahoma Department of Mental Health and Substance Abuse Ser...

 ...Utilization Review Specialist About the Position : Under general direction of the Director of Operations, the Utilization Review...  ...in data collection and analysis are; auditing of required medical record entries; inappropriate admissions; delays in services; delays... 

ABM Aviation

Class B Shuttle Driver Job Job at ABM Aviation

Class B Shuttle Driver JobABM Aviation has an immediate need for full time and part time CDL Shuttle Drivers for an exciting new opportunity at Salt Lake City International Airport. Shuttle drivers will provide courteous and professional service to SLC passengers while... 

Virtualitics

Accounting Intern Job at Virtualitics

 ...readiness, Cyber network vulnerability. Our finance and accounting team is looking for a motivated and reliable Accounting Intern...  ...Availability to work up to 40 hours per week This is a paid internship opportunity. Candidates must be able to commit to a minimum... 

The Reynolds and Reynolds Company

Junior Project Manager Job at The Reynolds and Reynolds Company

 ...Job Description As a Junior Project Manager, you will be responsible for writing designs, testing, and supporting software applications for the dealership. You will act as the liaison between several teams to take the project from ideation to implementation including...