Job Description

Titles Agent

Servicing Operations Supervisor

27442 Portola Parkway Suite 250 Foothill Ranch, CA 92610 (Hybrid Home/Office) 

Loan Servicing  

Non- Exempt  

Job Seekers interested in these key words might be a fit for this position: Customer Service, Quality Assurance, Communication Skills, High Volume, Inbound Calls, Outbound Calling, Data Entry, Detail Oriented, Bilingual, Multi-tasking, Collections, Problem-Solving, Negotiation, Organizational Skills, Auto Finance, Interpersonal Skills, Title Processing

SUMMARY: The Titles Specialist is responsible for releasing vehicle titles upon payoff, timely record keeping of titles with our 3rd party titles vendor, and processing titling documents. This position is also responsible for the timely processing of title documents and customer service requests as they relate to titles, performs mail room services, and other office administrative duties. This role operates on a hybrid schedule, requiring 3-5 days per week to be spent in the office. Candidates should also be available for occasional overtime as needed.

RESPONSIBILITIES:

• Responsible for the day-to-day vehicle title release and title maintenance process
• Prepares lien satisfactions and responds to title requests
• Communicate to departments when collateral problems arise
• Perform various title clerk activities (sorting, scanning, preparing paperwork and status calls)
• Works closely with other team members to ensure all aspects of title related tasks are completed
• Respond to customer requests, both internal and external, regarding account status and title and registration issues
• Maintain satisfactory work efforts in multiple queues based on specified requirements.
• Analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company policies and procedures
• Document daily transactions 
• Comply with all company policies, procedures and the Fair Debt Collection Practices Act (FDCPA)
• Provide excellent customer service to customers 
• Meet or exceed defined department goals and metrics
• Coordinate with DMV’s across the nation to process requests regarding titling and registering vehicles
• Handle a high volume of incoming customer inquiries via telephone
• Other duties as assigned

QUALIFICATIONS/REQUIREMENTS:

• Minimum of 1 year titles experience in the auto finance industry
• Track record of over-achievement
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize and manage time effectively
• Effective communication and negotiation skills
• Exceptional problem solving and persuasive skills
• High school diploma or equivalent
• Willingness to acquire Notary Public in California if necessary

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

ADDITIONAL REQUIREMENTS:

While performing the duties of this job, the employee may perform some or all of the following physical activities: Use hands to finger, handle, or feel; and talk or hear; walk; reach with hands and arms; sit, stand, stoop, kneel, crouch, or crawl; lift and/or move up to 10 pounds; use sight, including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus; and hear in a work environment with a moderate noise level. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

About Lentegrity

Our Vision is supported by three pillars forged in our unwavering commitment to building strong and lasting business relationships not only with our lending partners but also our employees and borrowers:

Purpose

To provide borrowers and dealerships with the most positive experience in the origination, ownership and servicing of every vehicle all while creating a positive culture in the workplace for our employees.

Mission

Leverage our core principles to become the lender of choice and a trusted partner to our expanding dealer network while building loan portfolios that create value for Lentegrity, its lending partners and its investors.

Values

• Integrity

From the CEO to our entry level staff the principles of honesty, decency and fairness are the foundation of our core values and are reflected in all our interactions and business transactions.

• Teamwork

Our management team and staff were recruited and hired based on their work-ethic, knowledge, mutual respect and ability to collaborate effectively with one another. We will always seek to instill these values in all of our employees.

• Service

We will always strive to provide the gold standard in service, not only to our borrowers, but also to our dealers and partners.

• Consistency

Consistency will be evident in every aspect of our business, from credit decisions to customer service, collaboration and staffing. We pledge to hire and retain team members that share our core values in support of our Vision.

Benefits

We offer an exceptional and enthusiastic work environment, competitive benefits, progressive career opportunities, a casual dress code and strive to ensure every Team Member is empowered to work to their optimum potential.

Lentegrity offers Team Members:

• Extensive growth opportunities with an emphasis on promoting internally
• An atmosphere that is collaborative, innovative and challenging
• Ongoing learning and development opportunities, including access to over 3,500 self-paced courses, instructor-led virtual training classes and 25,000+ books in online, audio and summary formats.
• Competitive compensation
• Excellent benefits package that includes comprehensive Medical/Dental/Vision, Health Savings Plans, 401(K) match, 24/7 counseling and consultation services (EAP), Adoption Assistance, optional Commuter benefits and more.

Pay Range:

Base salary: $19-$24 per hour

Proud to be an Equal Opportunity Employer

Lentegrity is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Privacy

Please take notice that Lentegrity, LLC collects certain information about our job applicants and employees. Learn more about your rights in our California Privacy Notice:  

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