Job Description
Title: SYSTEMS/NETWORK ENGINEER
ID: 62834-1
Duration: 24 Weeks
Location: 100% Onsite
Schedule: Standard Business Hours
Note: Looking for more seasoned person to step in and start ASAP
Top 5 Skills - Experience with Data Room and IDF Management:
- Experience in managing and maintaining Data Rooms and Intermediate Distribution Frames (IDF), including patching, cabling, and hardware installation.
- Knowledge of best practices for organizing and maintaining network infrastructure within Data Rooms and IDFs.
- Network Configuration and Troubleshooting:
- Proficiency in configuring and troubleshooting network devices such as switches, routers, and firewalls within Data Rooms and IDFs.
- Understanding of network protocols, IP addressing, VLANs, and network security principles.
- Hardware and Cabling Expertise:
- Experience in installing, terminating, and testing various types of network cabling (e.g., Cat5e, Cat6, fiber optics).
- Ability to diagnose and resolve hardware issues related to servers, network equipment, and other infrastructure components.
- ServiceNow Proficiency:
- Experience using ServiceNow for IT service management, including incident management, request management, and change management.
- Ability to document and track support activities and network changes using ServiceNow.
- Customer Service and Communication Skills:
- Excellent customer service skills with the ability to communicate effectively with end-users and other IT staff to understand and resolve technical issues.
- Strong verbal and written communication skills to provide clear instructions and document support activities related to Data Rooms and IDFs.
Hosting and Site Support Tasks and Qualifications - Escort vendors to server room and other IT areas.
- Govern physical access of the data room, supervise/manage all work in the data room.
- Track and receive shipments of server and network equipment. Verify packing slips match contents of packing slips.
- Maintain data room documentation and rack elevations.
- Ensure vendors are completing tasks according to client standards. Standards will be provided.
- Racking and labeling of any server or network hardware in accordance with set standards.
- Perform server and network cabling tasks following provided cabling matrix following standards.
- Perform basic smart hands activities for hosting and network teams.
- Assist with on-site support of network and hosting related incidents and troubleshooting.
- Attend project meetings as required.
- Assist with UAT tasks as needed.
- Have basic networking knowledge including LAN, WAN, WLAN, VLANs, Trunks.
- Previous experience using ServiceNow or similar ticketing system would be a plus.
Laptop Deployment Tasks - 1 temporary resource needed to help assist with client device (laptop) issuance to RayzeBio (RBO) employees.
- Up to approximately 120 RBO employees to issue laptops.
- Preparing laptops following documented process including assigning and tracking user prior to issuance. Some users will have specialty models as needed.
- Laptop setup process will assign laptops to a user once imaged and pre-install all software and updates.
- Upgrade RAM as needed.
- Issue laptops over 2 weeks and track the delivery, reporting daily the number issued.
- Follow up with stragglers and assist with any special needs or requirements.
- Provide Hypercare support for device issuance and monitor hypercare chat to triage support requests.
- Support users with device configuration, device setup, VPN use instructions.
- Track returned laptops and label with name and date returned.
- HCL to request client ID for the length of the contract and ensure any required training needed.
- Support for AV and Printer deployments with vendor escort and UAT testing.
Qualification - Minimum High School Diploma
Job Tags
Contract work, Temporary work, Immediate start,