Job Description

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Are you looking for an opportunity to build and grow your Information Technology (IT) skills and knowledge in an IT position with room for advancement? In this position, the incumbent will perform a wide range of technical assignments and tasks. The incumbent must have the ability to work independently and be willing to effectively collaborate with staff in other technical groups to provide technical support for the Employment Development Department's (EDD) centralized and decentralized personal computing systems, servers and network system distributed across multiple locations. The incumbent will provide remote and in-person technical support directly to EDD staff in multiple office locations across a local geographic area.

This position may be eligible for a hybrid work schedule. The amount of telework is at the discretion of the Department and is subject to change as business needs arise. Employees are required to report to their headquarters office on their assigned in-office days. Travel expenses to and from the assigned headquarters are the responsibility of the mployee.”

Visa Sponsorship: This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Position exists at 1065 North Link Dr Suite 400 Anaheim, CA 92806 ARU 347

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

• Daily travel to offices within the general geographic area. State vehicle is provided for business travel.

• Lift, carry, move, transport IT equipment.

• Office environment.

• Fingerprinting and background check is required.

• Telework may be available at your home where access to high-speed internet would be required.

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment 

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

For more information about the State hiring process,  click here . To watch tutorials on how to apply for a State job,  click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Possess a valid California Driver License.
• Ability to travel to and from multiple field office locations on a daily basis, without delay, to transport and deploy equipment.
• Experienced with desktop hardware, software applications, and operating systems.
• Ability to identify and resolve problems while maximizing efficient use of computing resources.
• Dedicated to excellent customer service. Self-motivated, independent, highly reliable, problem-solver, collaborator.

Benefits

Benefit information can be found on the CalHR website,  , and the CalPERS website,  .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a résumé or cover letter.

The SOQ will be considered the first phase of the hiring process for this position. If your qualifications are competitive, you may be invited to an interview. The SOQ should be typed and not more than two pages in length, not less than 12 point font, single-spaced, with margins not less than one inch, including your first and last name at the top of the page, and must include a response to the statements below, including specific examples.

We ask that you not use Artificial Intelligence assistance when composing your written response. Written responses are an attempt to assess and gain an understanding of your personal writing and communication skills and abilities.

 1.   Describe your qualifications and experience as they relate to the "Desirable Qualifications" section of this advertisement. Please provide examples.

Résumés and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ that do not include a response to the statement(s) above may not receive further consideration and may be excluded from the hiring process.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required.  Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Job Tags

Permanent employment, Full time, Work at office, Local area,

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