Job Description

The Clinic Coordinator is a key role in creating a welcoming experience to the community we serve at our clinics. Whether it is greeting guests, registering and scheduling patients, or completing confirmation calls, the Clinic Coordinator sets the tone for our patient experience. This position requires working cooperatively and collaboratively with other team members to provide an excellent patient experience.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Create a welcoming experience for all patients entering the building.
• Maintain confidentiality of all patient information in alignment with HIPAA regulations.
• Register new patients and assist them in completing registration forms.
• Obtain and enter accurate demographic information into organizations EHR.
• Verify insurance and provide information regarding MCCs discount program.
• Collect, record payments and discuss financial arrangements with patients.
• Schedule appointments using MCCs scheduling protocols
• Act as a liaison for the patients and the organization by directing calls appropriately and using sound judgement in handling calls, especially with upset patients.
• Understand and implement basic de-escalation techniques
• Understand when to escalate interactions to a supervisor.
• Answer phones, screen patients, and respond to phone messages
• Make outbound calls to reschedule appointments, respond to provider, clinical staff requests to call patients.
• Maintains reception and front desk areas to ensure they are clean, presentable, and inviting.
• Performs other related duties as assigned.
Accompanying the providers to outreach camps to assist

Physical Demands & Work Environment This position is very active and requires standing, walking, bending, kneeling, and stooping all day. This job operates in a healthcare setting. This role requires regular walking to various locations around the clinic. This role also routinely comes into contact with patients who may have contagious illnesses. This role may float to other MCC clinic sites if needed.

Who We Are

As Minnesota's largest Federally Qualified Health Center, Minnesota Community Care ensures that the communities we serve have access to high quality and affordable health care. Our patients predominantly identify as people of color (80%), low-wealth (61% patients = 200% FPL), and un/under-insured (40% uninsured, 45% publicly insured) (UDS, 2020).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minnesota Community Care values building a culturally diverse staff that reflects the communities it serves, and strongly encourages women, minorities, and persons with disabilities to apply. Minnesota Community Care is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.

Other Duties

Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

Education and Experience

• High school diploma or equivalent required
• General office skills required, including how to use typical office equipment, such as telephones, computers, fax machines and scanners
• Bilingual Spanish/English or other fluencies preferred
• Previous experience in customer service or health care setting preferred
• Experience in EMR or data entry preferred

Knowledge, Skills, and Abilities

• Good understanding of basic mathematics
• Skilled in problem-solving, prioritization, and decision making
• Excellent organization and time management skills
• Ability to work with and communicate effectively with a diverse group of people and cultures
• Possess a desire and ability to learn and apply knowledge to new scenarios and situations
• Participates in developing and monitoring performance improvement activities
• Ability to collaborate and work cooperatively with others
• Ability to respond in a professional and timely manner to requests
• Ability to respond professionally to stressful situations, and deescalate when necessary

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