Job Description

Description

Straight Arrow Products is looking for a skilled and motivated IT Support & EDI Specialist to join our team. This on-site, hybrid position is ideal for someone with a minimum of three (3) years of hands-on experience in IT support, coupled with specialized knowledge of EDI systems. The ideal candidate will provide day-to-day technical assistance, troubleshoot issues, and ensure the smooth operation of our organization's EDI systems. 

What you'll do 

IT Support Responsibilities: 

• Provide end-user support for hardware and software issues on PCs, Macs, tablets, smartphones, printers, and peripherals. 
• Install, configure, and maintain hardware and software to ensure optimal performance. 
• Troubleshoot and resolve hardware, software, and network issues, escalating complex problems as needed. 
• Manage and maintain Active Directory, including user accounts, security groups, and Group Policy Objects (GPO). 
• Set up and configure new workstations, laptops, and mobile devices for employees. 
• Perform routine system maintenance, updates, patches, and backups to enhance security and reliability. 
• Document IT procedures, troubleshooting steps, and system configurations. 
• Assist in IT projects and collaborate with other departments on technology-related initiatives. 
• Provide training and support to end-users on IT tools, software, and security best practices. 
• Follow IT policies and procedures to maintain compliance and security standards. 

EDI Specialist Responsibilities: 

• Provide support and guidance to internal users on EDI related issues. 
• Expand and leverage additional features and functionality within the EDI platform. 
• Configure, monitor, and troubleshoot EDI systems. Ensuring smooth data exchange between business partners and internal systems. 
• Analyze EDI transaction logs, identify errors, and work with internal teams and/or vendors to resolve issues. 
• Create, maintain, and update EDI related documentation, including technical specifications, process workflows, and issue resolution procedures. 

What you need to thrive in this role 

• Minimum 3  years of IT support and EDI experience. 
• Bachelor’s degree in information technology, computer science, computer programming, or related field. 
• Proven experience with hardware platforms, including PCs, Macs, tablets, smartphones, printers, and peripherals. 
• Demonstrated experience with EDI mapping and related technologies. 
• Hands-on experience with Active Directory, user account management, security groups, and GPOs. 
• Proven experience in troubleshooting hardware and software issues. 
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently. 
• Knowledge of IT security best practices is desirable. 
• Certifications such as CompTIA A+, Network+, Microsoft IT, or EDI Professional certifications are a plus. 
• Experience with Microsoft Dynamics NAVISION or BC365 is highly preferred. 
• Excellent communication and interpersonal skills to interact effectively with end-users and colleagues. 
• Ability to work independently and collaboratively while managing multiple tasks and priorities. 

About us 

Founded in 1970,Straight Arrowhas grown to be the leading manufacturer for several leading brands in the equine and personal skin and hair care markets. Despite worldwide recognition, Straight Arrow has never lost its family-oriented, grassroots mindset dedicated to innovationandcustomer service. Straight Arrow continues to manufacture all of its own products in the USA, consistently meeting a high-performance standard.     

What we offer you 

At Straight Arrow Products, our team of dedicated employees love what they do and love where they work. Working in our brand new, state of the art facility is just the beginning. We also offer great perks like:     

• 100% company paid employee medical and vision coverage  
• Voluntary dental and disability coverages  
• Company sponsored voluntary life insurance  
• 401(k) with company match  
• Generous paid time off (includingdiscretionary paid days off designated by the President) 

I’m interested; how do I get started? 

PLEASE NOTE - To be considered, all applicants MUST include: 

• An updatedresume 

Apply to:  

Our hiring management partner is myHR Partner. myHR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization.

We realize that it takes time and effort to go through our application process and we thank you for considering applying for this position.

Straight Arrow Products is an Equal Opportunity Employer. Straight Arrow Product does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, Veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Tags

Similar Jobs