Job Description

System Engineering Team Member

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Job Summary

infinIT is seeking a highly skilled and motivated Networking Systems Administrator and Implementation Technician. This position is responsible for implementing, managing and maintaining business client computer networks, workstations, servers, cloud infrastructure, VOIP phone systems, broadband circuits, and other client technical infrastructure. This role requires a proactive problem solver with strong technical skills and the ability to collaborate with other technical teams. This position is in-office, not remote.

Find a Passion, Not a Job

We are highly selective in who we hire. infinIT hires winners who have a proven track record of excellence in supporting enterprise Information Technology infrastructure. Our employees are passionate about providing the information technology required for our clients to excel. If you share our passion, please join our team.

Please, ONLY apply for this position if you are:

• a professional with impeccable integrity
• constantly striving for excellence
• a strong team player
• dedicated to learning, improving, and growing your skills
• humbly confident in your abilities

Job Description

GENERAL SUMMARY: This position is located in Cleveland, Oh.

We are looking for highly experienced technicians to join our service team. This role consists of approximately 50% on-site support and 50% in-office and remote support. All candidates must be able to provide friendly customer service using remote management applications, telephone, and email tools as well as provide IT support services with the highest level of integrity while adhering to our Core Values.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Support clients in a Windows Domain Infrastructure
• Strong Troubleshooting skills in Windows Desktop
• Strong troubleshooting skills in Windows Server Active Directory
• Troubleshooting hardware such as servers, desktops, laptops, printers, telephones, and mobile devices
• Intermediate to advanced knowledge of WAN and LAN connectivity, routers, switches and firewalls
• Remote Support using remote connectivity tools
• Implement client infrastructure design and upgrade projects

• Initiate preventative maintenance work and/or diagnostics on computers and peripherals
• Assist in determination of technology requirements

• Work independently with limited supervision and direction
• Establish and maintain effective working relationships with clients, IT Staff and vendors
• Real-Time daily Time Tracking and detailed system documentation in ConnectWise
• Self-motivated with the ability to work in a dynamic environment
• Ability to effectively prioritize and execute tasks in a fast paced, high-pressure environment
• Communicate with clients in a positive manner as required, keeping them informed of incident progress and notification of impending changes or agreed-upon outages

Engineer

Reports to: Service Manager

General Summary:

Network Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, this person is a powerful communicator. This person should be prompt and/or know the importance of communicating ETA's to clients. This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems.

Position Responsibilities:

• Server Operating Systems
  • Installation, configuration and troubleshooting
• Configure file and print services
• Basic administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
• Required: Windows
  • Troubleshooting and configuration
• Configuration of standard POP, SMTP & Exchange clients including Outlook
• Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
• Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs
• Other Preferred Technical Knowledge
  • Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity
• Experience with and understanding of routers and firewalls
• Understanding of relationship between switches, patch panels and connecting nodes to a network
• Understanding of DNS services
• Understanding of High Availability / Load Balancing solutions
• Other Considerations
  • DAILY time entry accounting for at least 8 hours in the form of Resolution Notes in Service Tickets
• Monthly billing should be at least 75% or more of a typical month of about 170 hours available
• Regular and timely completion of Minimum Documentation Standards for each client
• On-going self-training to preserve professional viability is a must
• Execution and conclusion of projects on-time and/or successful management of client expectations when targets cannot be met
• Good communication with Account Managers and Service Manager with regards to events and changes transpiring at client sites
• Takes ownership of tasks and follows through to ensure complete resolution
• Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
• Ability to pay close attention to detail while performing technically detailed tasks
• Ability to deal effectively with stressful situations
• Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
• Ability to provide accurate time estimates for how long a task will take
• Understands that the success of individuals is measured by the success of their teams
• Ability to quickly learn new technologies through the use of self-study materials and intuition
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution (i.e. -- Susie can't print)
• Enjoys sharing information, supporting others, and working on a team to achieve team goals

General Qualifications

This position requires strong communication, troubleshooting, planning, and execution skills. Preference will be given to candidates with college degrees and/or current vendor certifications. All candidates must have reliable transportation with a driver's license and vehicle insurance.

Additional Duties and Responsibilities:

• Fast turnaround of customer requests
• Establish and maintain effective working relationships with clients, IT Staff and vendors
• Work with the Service Manager when escalating service requests that require higher level support
• Manage time well and perform multiple tasks
• Enter all work, real time, as service tickets into ConnectWise

Work Environment

Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing, crawling, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions. Subject to exposure to variations in extreme heat and cold.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities may vary based on the specific tasks assigned to the position.

Additional Information

Candidates must have a vehicle and driver's license. The ability to pass criminal and credit background checks is a must.

Hours:

• Primary Hours are 8:00 AM to 5:00 PM, Monday through Friday
• Required occasionally to work after business hours to include holidays, nights, and weekends
• Required to participate on the On-Call rotation schedule

Please include a list of your current certifications with year received and salary requirements.

Job Tags

Holiday work, Full time, Night shift, Monday to Friday,

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