Job Description

As Housekeeping Manager, you will be responsible for managing the overall day-to-day and long-term operations of the housekeeping department including personnel, the upkeep of all the guest rooms, public space, outdoor surroundings, guest laundry, back of the house and on-site laundry facility. You will also ensure that the housekeeping department is working within allotted MPR standard while maintaining brand/company required cleanliness standards. If you have a great attention to detail, take pride in your work, and can lead by example, we invite you to apply! RESPONSIBILITIES * Manage the daily operations of the housekeeping department and onsite laundry facility including scheduling. * Educate and train all employees in compliance with hotel standards. Ensure staff is properly trained and has the tools and equipment to carry out job duties. * Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. * Issue daily assignments to all housekeepers and laundry attendants. * Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area. * Implement and maintain ongoing general cleaning programs. * Manage and track inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and order needed supplies and amenities on monthly/quarterly basis. * Conduct monthly department meetings with housekeeping staff. * Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees. * Assist in resolving guest complaints regarding service and/or room cleanliness. * Stay mindful of monthly budget, keeping in communication with the Executive Housekeeper for potential budget discrepancies and any additional staffing requests, if needed. QUALIFICATIONS * Previous hotel housekeeping experience preferred; previous supervisory experience also preferred. * Knowledge of housekeeping and laundry operations and procedures. * Knowledge of proper use and storage of cleaning chemicals. * Knowledge of equipment such as vacuums, commercial washers and dryers. * Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members. * Able to use tact and understanding when dealing with a variety of employee relations and customer service problems, including stressful and highly emotional situations. * Able to prioritize and organize work assignments and delegate responsibilities. * Demonstrate genuine care for customers and team members. * Able to work in a fast paced environment. * Able to access and input information into computer. BENEFITS * PTO with immediate accrual * Access 50% of your wages prior to payday * Discount program for car rentals, travel, entertainment, etc. * Hotel Discounts Worldwide * Health Insurance * Dental Insurance * Vision Insurance * Basic Life/AD&D and Supplemental Life Insurance * Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal * Employer Sponsored Long-Term Disability Coverage * 401(k) with immediate match * Double Time for Holidays Worked * Health Savings Account * Employee Assistance Program (EAP) * Dependent Care FSA

Job Tags

Full time, Temporary work, Immediate start, Worldwide,

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