Customer Service Representative- We offer a $350 hiring bonus!
EMS Inc. is a growing contact center nestled in the Northwest part of Omaha, Nebraska.
The Company:
EMS Inc. offers a team work environment, not a “typical” call center atmosphere. EMS is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything.
Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!
The Position:
We are looking for Customer Service agents to join a fast-paced and energetic customer service team. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities .
You will need :
· Above average customer service skills
· Strong written and verbal communication skills when interacting with customers and co-workers
· Friendly and energetic attitude
· Computer knowledge and internet skills
· Ability to navigate between multiple computer screens/tabs
· Quick learner who enjoys using trouble-shooting and problem solving skills
· Ability to work both as an individual and as a team member
Requirements :
· High School Diploma or equivalent
· Must be familiar with phone Apps, Internet, Email, and Microsoft Office
· Previous call center experience preferred
· Variety of shifts available. Availability for 1 weekend day preferred
EMS Offers :
· $350 hiring bonus
· Paid on-the-job training
· Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
· Casual dress attire
· Individual work spaces
· Complimentary breakfast on Fridays
· Free parking
· North-West Omaha location
...an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other...
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