Job Description

**A Little About Us** EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB's data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit **Job Description:** As Chief Customer Officer (CCO), you will be a strategic member of the Executive Leadership Team responsible for the entire post-sale customer experience-including Customer Success, Support, Professional Services, and Customer Education. You will champion a customer-first culture, ensuring our customers realize value quickly, adopt our products deeply, and expand their investment over time. Your leadership will be critical to driving retention, NRR, and long-term strategic partnerships across EDB's global customer base. You will also lead the **adoption of automation and AI** within our customer-facing operations-streamlining support workflows, increasing responsiveness, and enhancing overall customer satisfaction and efficiency at scale. **Ideal Experience:** + Proven track record leading Customer Success, Support, and/or Services functions in enterprise B2B SaaS or data/AI companies. Own the end-to-end customer experience, spanning onboarding, implementation, support, success, and long-term value realization. + Experience operating in complex, high-growth environments and scaling customer organizations from $50M to $300M+. + Demonstrated success improving NRR, reducing churn, and accelerating time-to-value through operational rigor and strategic programs. + Familiarity with open-source, database, and AI technologies and how they drive value in enterprise environments. + Experience implementing AI-powered tools and automation to elevate customer experience and reduce manual effort. **Key Competencies:** + **Customer Advocate** : Deep understanding of customer needs, with a track record of building long-term, trusted relationships across all customer segments. Build and maintain executive relationships with key enterprise customers to reinforce trust, accelerate expansion, and create advocacy. Serve as a customer champion internally, ensuring that customer insights influence product, roadmap, GTM, and strategy decisions. + **Operational Leader** : Implements processes, systems, and metrics to ensure consistent, high-quality customer outcomes at scale. + **Automation & AI Champion** : Leads initiatives that leverage automation, intelligent routing, and AI-driven insights to improve support efficiency and customer satisfaction. + **Retention & Growth Driver** : Manages the post-sale lifecycle to ensure customer success drives expansion, advocacy, and long-term ARR. Oversees the development of customer health frameworks, root cause churn analysis, and targeted intervention programs to improve NRR and GRR. Build and execute a strategy focused on growing relationships with strategic customers and stabilizing at-risk customers. + **Cross-functional Collaborator** : Partners closely with Product, Sales, Marketing, and Engineering to align around customer feedback and lifecycle engagement. + **Change Agent** : Leads customer-facing teams through transformation and scaling, while fostering high performance and accountability. **Personal Attributes:** + Strategic thinker who aligns customer value with business growth and competitive differentiation. + Inspirational leader who builds trust, drives followership, and empowers teams to thrive. + Data-driven decision-maker who balances execution with empathy. + Comfortable navigating ambiguity and balancing long-term strategic vision with day-to-day execution. + Strong executive presence with the ability to engage confidently with C-level customers, board members, and industry stakeholders EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits. We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We'd love to hear from you and we want you to apply! EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company's integrity. EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee. \#LI-Remote #BI-Remote

Job Tags

Remote work,

Similar Jobs