Job Description

Your Opportunity:

Chewy is dedicated to being the most trusted and convenient online destination for pet parents and partners everywhere. On the Product Design and Research team we embrace this vision (and our pets!). We craft experiences that delight customers veterinarians and businesses that support them in keeping their pets happy and healthy. As a team of hard-working collaborative and fun-loving designers researchers and builders were looking for creative and driven talent to join the pack.

We are hiring an Associate Director of Content Build to invent and lead our content creation practice at Chewy. The job is available in either Boston MA or Bellevue WA. You will guide the development of content and content experiences in our customer facing digital tools that delight and support users and reflect the Chewy brand while setting the bar for clear compelling content in a writing-forward culture. You will work closely with partners across product brand merchandising and site experience teams to deliver a dynamic ever-evolving platform that delights millions of pet parents. This is more than a content leadership role - it is your chance to elevate the experience and shape the voice behind one of the most beloved names in pet care.

What Youll Do:

Product & Content Strategy:

• Transform client and organizational goals into compelling purposeful and feasible products.
• Lead innovative systems-level thinking across a range of products platforms and devices.
• Champion cohesion and consistency across a growing portfolio of products while fostering a culture of innovation.

Execution & Delivery:

• Manage the full content development processfrom discoveryand concept ideation flows andproto-content and polished copy in full-fidelity designs.
• Advanced proficiency in core content fields including UX writing and microcopy information architecture content strategy and testing.
• Maintain a bias for action and prioritize effectively across multiple initiatives.

Team Leadership & Growth:

• Lead and develop a high-performing content design team ensuring they are engaged effective and continuously growing.
• Nurture Chewys culture and principles setting new standards for operational and executional excellence.

Cross-Functional Collaboration:

• Partner closely with product managers designers user researchers marketing retail strategy and fellow content designers.
• Clearly articulate and present the process of building thinking process and decisions to a wide range of collaborators including senior leadership and C-suite executives.

Basic Qualifications:

Design Experience & Expertise:

• 7 years of experience as a content designer information architect or similar role.
• Demonstrated history of crafting high-quality digital products that deliver measurable results supported by a strong portfolio or case studies.
• Experience collaborating with brand marketing and merchandising teams

Leadership & Team Management:

• 4 years dedicated to managing content teams.
• Proven skill in evaluating both customer and business impact of content decisions across product areas.
• Demonstrated ability to lead large scale initiatives involving multiple collaborator groups
• Experience leading multiple teams of 6 including managing other managers.
• Experience building a new content practice

Communication & Collaboration:

• Strong communication presentation and interpersonal skills.
• Ability to clearly articulate complex concepts to diverse audiences and collaborators at all levels.

Education & Work Environment:

• Bachelors degree in design Human-Computer Interaction (HCI) or a related fieldor equivalent professional experience in the design industry.
• Willingness to travel quarterly as needed; role requires regular presence in a local office.

Preferred Qualifications:

Content Design & Systems Thinking:

• Background in content design with a track record of developing standards adopted across an organization.
• Experience building and supporting frameworks through clear guidance and team enablement.

Industry Experience:

• Background in e-commerce retail brands or merchandising environments with an understanding of customer behavior and business goals in those contexts.

Work Arrangement:

• Hybrid Model: 3 days in hub location per week
• Remote: This role is NOT a remote role.

Required Experience:

Director

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